Sat Tuner RIP?

E

energysolutions

Vu+ Newbie
Hi Guys,

First post so hello all

Unfortunately I am having issues with my VU+ Duo - Ive only had the box around 2 months but it seems like the tuners (or one at least) have died

The box ran like a train since I got it until last week when out of nowhere it seemed to lose its way - suddenly no channels were displayed and the basic info that appears when I change channels no longer shows the correct time etc

I have tried to update the firmware but cant honestly say if Ive been successful but I have succeeded in losing my channel lists etc (which I had organised/arranged)

I have tested the voltage output on the tuners and one appeared to have DC voltage present (somewhere in the teens - cant remember the exact figure) and the other seemed to have no power

Any ideas or how can I fault find to see where my issue lies? Ive just wasted an entire evening and got nowhere (except stressing me out!) - I must forewarn that I am still finding my feet with these boxes and may need anything technical explained in baby steps

Any help would be greatly appreciated and thanks in advance
 
1.Are you sure that your antenna installation is OK ?
2.Are the tuners are well configured ??
3.Measure the voltage at antenna connectors ON TUNERS
MUST BE AT LEAST 12 volts.
 
1) Yeah, pretty sure, I have other satellite boxes and they work fine, I have also tried it in another location where other dishes work fine

2) I think so, I have explained my configuration below

3) Nope, definitely not, both appear to be dead

My configuration:

Restoring the box to factory default ("Factory reset" in the sub menus) - this didnt remove Black Hole (I thought it would) but it did seem to reset the box as it asked me various setup questions:

1) Video input selection - I chose "HDMI"
2) Video Mode selection - I chose "720P"
3) Some Brightness and Contrast tests
4) Language - I chose "English"

I then used the wizard to setup the basic features:

"Tuner A" seup

Configuration mode - simple
Mode - Single
Satellite - Astra 1N/2A/2B/2D/Eutelsat 28A (28.2E)
Send DiSEqC - No

Tuner B is set the same way

I am then asked if I want to install default satellite lists and I answer "Yes" only to be informed that "There are no default services lists in your image"

I then do an automatic scan and zero services are found

Is this procedure correct? I had hoped that doing this would find my Freesat channels on 28.2 but no luck
 
If you have DiSEqC switch remove it and connect directly to LNB.(this tests Diseq).
Also Test cable/VU+ Tuner Volt output and dish alignment using a simple sat-finder (With LED or needle)
Regards.
 
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