Vu+ zero stops at splash screen

[Patrick Stack]

I've only just got my new vu+ zero box. It's picked up both satellites on my dual-LNB dish. I have run an automatic service scan which picked up 850+ channels.
However, I cannot get any channel to play - all that is visible is the splash screen and a "loading..." in the bottom right hand corner.
I have no idea what to do next.

 

[Mick12334]

How did you set it up?
Was an image loaded for you, or did you set it up yourself?
Have you pressed the Menu button and configured the tuner?

 

[Patrick Stack]

I was told it would work out of the box but discovered I had to set it up when I started it.
I pressed the menu button and configured the tuner, yes, and I ran an automatic service scan, but the splash screen is still there

 

[Mick12334]

Try accessing the channel list, if you have scanned some channels in, by pressing the up/down buttons, at the centre of the remote, and select one.
You can also go into the menu, Setup, Service Searching and do a manual scan.
You really need to read all the help guides, and figure out how to use your receiver, and select which image is most suited, to your needs.
http://www.vuplus-community.net/board/forums/vu-general-howto-guides.101/
http://www.vuplus-community.net/board/forums/black-hole-howto-guides.93/

 

[Patrick Stack]

Thanks Mick12334
I've managed to find some channels that are working - France 24 for example, but none of the BBC or ITV channels seem to have downloaded.
I will read up on the how to guides as you suggest. Thanks again for your help.

 

[Mick12334]

Try manually scanning then in, you can find all the necessary information on lyngsat:

http://www.lyngsat.com/Astra-2E-2F-2G.html

You state that you have a dual LNB dish, is this a dish with two LNB's, one pointing at Astra 2, 28.2E, the second pointing at Astra 1, 19.2E?
You need to set up your Tuner to simple, Diseqc A/B, and select the satellites.

 

[Patrick Stack]

Thanks. Yes I have a single fixed dish with 2 LNBs - one is pointing to Hotbird / Astra 1 and the other to ASTRA 2A I think.

 

[Patrick Stack]

I downloaded the latest BH image and flashed the STB and it got past the splash screen. So the other image was faulty. I've reconfigured the tuner and am now doing a service scan.